About payment actions

Find out all about the payment actions you might see in the Hub.

Authorization

The cardholder's issuing bank approved a payment and the payment amount is held on the customer’s card, but not yet transferred to your account. Authorized payments must be captured within 7 days. Otherwise, the payment will be voided automatically and the payment amount will be released back to the cardholder.

Action	Description
AUTH	The payment has been approved by the issuer and the amount is held on the customer’s card.
AUTHPENDING	For 3DS payments, is displayed while the system waits for the customer to pass the required checks.
AUTHFLAG	The payment triggered a risk scenario and needs to be reviewed manually at your level before capturing or voiding the payment.
AUTHFAILED	The cardholder’s issuing bank did not approve the payment.
CARD V.	The card verification request has been approved and the cardholder’s details have been saved to their account. This action is applicable when performing a card verification.
CARD V.FLAG	The card verification request has been approved, but the charge is set to be flagged. This action is applicable when performing a card verification.
CARD V. FAILED	The card verification request could not be processed. This action is applicable when performing a card verification.

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If the original payment was processed under a 3D Secure environment, the action will include 3D at the end.

Void

An authorized payment was canceled and the authorized amount has been released back to the cardholder. Please note that only authorized payments can be voided. In order to reverse a captured payment, you must issue a refund.

Action	Description
VOID	The payment is voided successfully upon your request, or our system automatically voided it for not being captured within seven days of being authorized.
VOIDFAILED	The payment could not be voided.

Capture

The cardholder's issuing bank has processed the payment and the funds have been transferred.

Action	Description
CAPTURE	The funds of a successfully authorized payment have been transferred to your account.
CAPTUREFAILED	The funds could not be transferred to your account. This action is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this action after a few hours.

Action

Description

CAPTURE

The funds of a successfully authorized payment have been transferred to your account.

CAPTUREFAILED

The funds could not be transferred to your account.

This action is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this action after a few hours.

Refund

Funds were transferred from your merchant account to the cardholder's account. The refund amount can never exceed the capture amount of the payment. Please note that only captured payments can be refunded. To reverse an authorized payment, you must void it.

Action	Description
REFUND	A refund was successfully issued to the customer.
REFUNDFAILED	The refund could not be issued. This status is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this status after a few hours.

Action

Description

REFUND

A refund was successfully issued to the customer.

REFUNDFAILED

The refund could not be issued.

This status is rare and will usually be related to the issuing bank having a technical issue at their end. We encourage you to re-attempt payments with this status after a few hours.

Chargeback

The issuing bank has issued a demand to reverse the payment. Chargebacks, also known as disputes, are typically due to a complaint made by the cardholder concerning the goods or services purchased.

Action	Description
CHBDebit to Account	Funds have been deducted from your account.
CHBAuto Representment	The chargeback has been automatically resolved on your behalf, and no additional intervention is needed.
CHBRepresentment	The chargeback has been represented to the issuer on your behalf, based on the gathered evidence to demonstrate that the payment was completed accordingly.
CHBPre Arbitration	The issuing bank has rejected the evidence provided in the representment.
CHBIssuer Reversal	The issuing bank has canceled a chargeback and credited your merchant account with the respective amount.
CHBEvidence Under Review	You have provided the required evidence and we have forwarded this to the card scheme.
CHBCase Lost	You have lost the case.
CHBCase Won	You have won the case.

Payouts

If payouts are enabled for your account, you'll be able to see them in the Hub alongside your regular payments.

Action	Description
PAID	The payout was successfully paid out to the customer.
DECLINED	The payout was declined. Refer to the response code for more information.

Alternative payments

We support a number of popular alternative payment methods. These types of payments have their own separate set of actions as shown in the table below.

Action	Description
AUTHPENDING	A temporary status shown before a payment is authorized or declined.
AUTHFAILED	The alternative payment provider did not approve the payment.
VOID	The customer canceled the alternative payment.
EXPIRY	The alternative payment was not successfully captured after the deferred capture period. The customer abandoned the session and did not finalize the payment.
CAPTURE	The alternative payment provider has processed the payment and the funds have been transferred into your account.
CAPTUREFAILED	The funds could not be transferred into your account.
DEFERRED	Some alternative payment methods (ie. Sofort) may defer the capture of a payment several days.
DEFERREDFAILED	A deferred payment could not be captured.
REFUND	A refund was successfully issued to the customer and funds were transferred from your merchant account back to the customer.
REFUNDFAILED	The refund could not be processed.

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